Mens Banff Parka

Shipping & Returns

The shipping ways:
Deliver by EMS,TNT,DHL to these countries:United States, United Kingdom, Canada, Australia, Germany, France, Italy, Switzerland, Greece, Portugal, Spain, Sweden, New Zealand, Belgium, Denmark, Finland, Ireland, Luxembourg, Malta, Norway, the Netherlands, Austria, Brazil, Turkey around 5-7 working days.Other countries about 7-8 business days!

Your satisfaction is what we strive for. We offer a comprehensive return policy to you. Before you want to return goods, first please contact us to discuss the problem you are having. Most of the time we can solve the problem by giving technical support and you needn't to send anything back. If there are irremediable defects with the goods, you can return them back to us for repair or exchange

Exchange
Non-quality Problems

In 30 days (from the date products were received), if you find the products you choose are not satisfying you in terms of color or size, it can be returned and replaced under the following condition. You need to send back to us the products in original package (you will pay the shipping fees). The products should have not been used (except tryout). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you. The shipping fees for the replaced products that we ship to you should also be charged of you. Before sending the items for replacement, please transfer, the supplymentary shipping cost for turning back the replaced items from us first. As soon as the payment completed, will we replace the items sent from you.
Quality Problems
In 30 days (from the date products were received), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and exchanged. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you again. We will pay the shipping fees for the replaced products that we ship to you . (Note: It is our quality-control professional that give a final judgement on whether the quality problems are caused by personal factors or non-resistent external damage. The purchased products will not be repaired, replaced nor returned for free if its quality problems are caused be human factors or avoidable damage.)

7 Days Return Policy
We are absolutely confident that you will enjoy an easy exchange or return experience!
Return your purchase
All items are quality controlled and checked for any faults before they are dispatched. If for any reason you are dissatisfied with your purchase, feel free to contact us via E -mail. You need to send pictures of the item to our mail box. The email subject should be named with "Order No." so that we can give you a quick reply (Many thanks!).
Do make sure that you request the Returns Merchandise Authorization within 7 days of receipt for exchange or refund. Your timely return of unworn, unwashed, or defective items should include the vendor packaging and tags and must be in the same condition as when it was received. Returns that are damaged, soiled or altered cannot be accepted and will be sent back to you.
If you wish to return your purchase, we're sorry that you may pay 50% of item's price as our poundage and restocking fee for your returned items. The return shipping costs are also the responsibility of the customers.
Pack merchandise securely. Please include the following information with your return: bill-to name, address; ship-to name, address; order number; reasons for return.

Important information
a) We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
b) If you wish to return or exchange the item(s) you've ordered form us, you must deliver it/them by your local post office. We cannot be responsible for packages lost in transit. Once your return has been received and processed, you will be notified by email.
c) We don't accept the returning of Sale and Onlne Clearance item(s). If you dissatisfied with your purchase, you can exchange the items in a different size or color (only applies to the same style you purchased).
If you have further questions or concerns, please feel free to contact us. Our loyal customer service team will be always with you.
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